Contact us

We’re here to help! If you have any questions, concerns, or need assistance, please reach out to us.

Customer Support For order inquiries, product questions, or general support: support@lovesense.it.com

General Inquiries For partnership opportunities, press inquiries, or other matters: hello@lovesense.it.com

Response Time We typically respond within 24-48 hours.

Your Privacy All communications are kept confidential and discreet. We understand the private nature of our products and treat every inquiry with the utmost discretion.

Frequently Asked Questions

Yes. Your bank statement will show a discreet company name, and all orders ship in unmarked packaging with no indication of contents.

Due to the intimate nature of our products and for health and hygiene reasons, all sales are final. We do not accept returns, exchanges, or refunds.

Yes, we ship worldwide. Shipping costs are calculated at checkout.

Yes! During checkout, you can choose to ship to your billing address, enter a different shipping address, or enter a username stored in our system and we’ll ship it directly to that person’s address.

Download our app, pair your device, and control it from anywhere in the world.

Yes! Contact us at hello@lovesense.it.com to get your unique referral code and start earning money when someone you refer makes a purchase.

Yes. You must be 18 years or older to purchase from lovesense.it.com.